Refund Policy – ODIN: Valhalla Rising In the realm of ODIN: Valhalla Rising, warriors rise and fall by the sword, but honor must stand unshaken—even in the world of digital transactions. We are committed to fairness and transparency when it comes to your in-game purchases, so that you can focus on forging your legend, not chasing missing items. When Refunds May Be Granted Though the gods rarely reverse fate, we may consider issuing a refund if: You were charged but the purchased item, currency, or bundle did not appear in your account due to a technical failure. A duplicate purchase occurred within a short time window due to a system or payment platform error. A billing mistake led to an incorrect amount being charged. Your account was compromised, resulting in unauthorized transactions (must be reported immediately for investigation). All such claims will be reviewed in good faith and resolved as swiftly as a lightning strike from Thor himself. When Refunds Are Not Granted We do not provide refunds under the following conditions: You changed your mind after completing the purchase. You were unhappy with the contents of a random or loot-based reward. The purchased items or currency have already been used or consumed. You misunderstood the offer, but the game delivered it correctly. You requested a refund weeks after the transaction, with no supporting evidence. Once the runes are cast and the rewards claimed, the transaction stands. How to Request a Refund If your claim is just and worthy, here’s how to submit it: Provide your Player ID and transaction number. Describe the issue clearly — what you bought, what went wrong, and when. Submit your request through the in-game support system or the official ODIN: Valhalla Rising help center. For purchases made through third-party platforms such as Google Play or the App Store, please follow their refund process as required by their policies. Processing and Resolution Refund requests are typically reviewed within 3–5 business days. If your request is approved, the refund will be returned to the original payment method. All refunded items or bonuses will be revoked from your account as part of the refund process. Players who repeatedly submit refund claims without valid cause may face purchasing restrictions or account review, as we protect the balance and fairness of the world of ODIN. Final Word from the Gods Valhalla favors the brave—but fairness favors all. If something goes wrong with your purchase, speak with us. Our duty is not only to build worlds, but to keep them just. Honor your shield. Trust our word. And rise again.